Privacy Policy

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FantasticAroma takes seriously the protection of the privacy of its subscribers, users of its services and of its websites. For this reason, we strictly follow this Privacy Policy, which ensures a high level of services offered, strictly adhering to the applicable legal framework. The personal data that concern you, are collected and kept for the necessary time and for defined, explicit and legal purposes. They are legally and lawfully processed in a transparent manner, always in accordance with the current legal framework and in a way that guarantees their appropriate security. This data is always appropriate, relevant, relevant and not more than what is required in view of the above purposes, and is accurate and, if necessary, updated.


The details of our Company that acts as a Processor regarding the data of its subscribers, which it processes for the provision of its services, as well as the contact details of the Data Protection Officer (DPO) of our company are as follows:

Distinctive Title: FANTASTICAROMA
Address – Headquarters: 62 Vasilissis Olgas, Thessaloniki, PC 54642

Tel: 6972604233 Email: [email protected]
For any clarification and information you can contact the FantasticAroma Customer Service Team by calling 2311298375 within Greece (local unit charge) or 6972604233, while your specific rights can be exercised at the FantasticAroma store.

2. Object of the Personal Data Protection Policy

This policy sets out the terms and conditions, which are observed by FantasticAroma, for the protection of the personal data of its subscribers, users of its services and websites and its possible applications (Apps). This policy includes the rules, based on which we collect and process your personal data and ensure their integrity and confidentiality.

The FantasticAroma reserves the right to modify and update this policy, whenever it deems it necessary, while the current changes take effect from the public display of these on their website .

In the event that the use of any service is governed by more specific terms of use relating to the protection of personal data, these terms will apply in conjunction with these terms. In the event of a conflict, these terms shall prevail.

3. Security Measures

FantasticAroma has taken the appropriate technical and organizational measures to ensure compliance with the data protection legislation, as well as to achieve the appropriate level of security of the personal data of its subscribers and third parties, whose data is processed, as well as users of its website. It has taken all necessary security measures in order to prevent the access of personal data to anyone other than the duly authorized persons for this purpose and only for the purposes of processing provided below.

In addition, FantasticAroma implements strict Policies and Procedures according to which those who process personal data act and all the necessary measures have been provided to implement the current legal and regulatory framework.

4. Legal framework for the protection of personal data

From May 2018, the no. 2016/679 General Regulation on the Protection of Personal Data (GDPR) of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

In addition, as regards the processing of your personal data, Directive 2016/680 of the European Parliament and of the Council applies to the protection of individuals with regard to the processing of personal data by competent authorities for the purpose of preventing, investigating, detecting or prosecuting criminal offenses. or execution of criminal sanctions etc.

At the same time, FantasticAroma applies the relevant national legislation, as it applies each time. Indicative:

  • Law 3471/2006 on the Protection of Personal Data and Privacy in the Telecommunications Sector.
  • Law 3917/2011 on the preservation of data produced or processed in connection with the provision of publicly available electronic communications services or public networks.
  • Law 2225/1994 for the protection of freedom and response and communication.
  • Π.Δ. 47/2005 “Procedures as well as technical and organizational guarantees for the removal of the secrecy of communications and for its security”.
  • Law 4070/2012 Regulations for Electronic Communications, Transport, Public Works.
  • as well as the relevant Regulatory Acts of the competent Independent Administrative Authorities.

5. Definitions

The definitions in the General Data Protection Regulation (GDPR) apply to the purposes of this Privacy Policy. Indicatively as:

“Personal data” means any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one whose identity can be ascertained, directly or indirectly, in particular by reference to an name, identity number, location data, online identity card or one or more factors specific to the physical, physiological, genetic, psychological, economic, cultural or social identity of the individual concerned;

“Processing” means any operation or series of operations performed with or without the use of automated means, on personal data or on personal data sets, such as the collection, registration, organization, structure, storage, adaptation or change, retrieval, search for information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction,

“Controller” means a natural or legal person, public authority, service or other body which, individually or jointly with others, determines the purposes and manner of processing personal data; determined by Union law or the law of a Member State, the controller or the specific criteria for his appointment may be laid down by Union law or the law of a Member State.

6. Manner of collection and retention time of personal data

FantasticAroma collects, records and processes different types of personal data depending on the services you choose to receive. These can be indicative:

i. personal data, such as name, surname, address, contact telephones, VAT number, copy of identity card, passport (or other corresponding legal identification document), email address, username, password, ordering information for products / services, complete invoicing details, d / product / service delivery option, payment method selection, payment execution information, which:

  • you provide it yourself, either by completing and submitting your order or by filling in the relevant fields on the online platforms of the FantasticAroma website,
  • concerning your communications with FantasticAroma, which take place by telephone, e-mail and / or in writing,
  • register yourself by logging in and using the FantasticAroma website, when subscribing to the newsletter, when purchasing FantasticAroma services
  • concern complaints and / or complaints of your own and / or third parties to competent administrative, police, prosecutorial, judicial and in general Public Authorities,
  • concern requests of competent administrative, police, prosecutors, courts and in general Public Authorities to FantasticAroma for the provision of subscriber data of our Company.

ii. financial data, such as debit details of FantasticAroma services, which may arise:

  • from your order or its execution,
  • you provide them yourself.

The tax data are excluded from the write-off process and are obligatorily kept in accordance with the tax legislation.

7. Purpose of processing your personal data

FantasticAroma may process your personal data as required by law if the processing is necessary for at least one of the following legal bases, namely:

  1. to perform the contract between us or to take action following your request prior to the conclusion of the contract, or
  2. for debiting orders and repaying them, or
  3. in order to comply with its legal obligation, or
  4. for the purposes of its legal interests, or
  5. for the performance of a duty performed in the public interest, or
  6. when you have given your consent, for example for advertising, direct marketing and general marketing research of FantasticAroma products and services,
  7. as well as when the processing purposes are related to the provision of electronic communications services or the provision of value-added services that you have specifically requested.

In the above context:

a. FantasticAroma receives, maintains and processes the personal data you provide to it, as well as the traffic data, location, volume of data, time of use of its services produced with a different legal basis on a case by case basis, as stated above. Your personal data is transmitted to other public network providers inside and outside the European Union in the context of network interconnection or publicly available electronic communications service (Open Network Provision), franchise partners and partners acting on behalf of the company, in accordance with contracts between us, for the purpose of providing the relevant service, the transmission of the communication and the charging thereof.

Your personal data, as well as the information generated by the use of the services and / or networks, are processed by FantasticAroma in order to improve the provision of its services and the provision of relevant privileges and offers for the benefit of its customers. Based on the above data, customer satisfaction surveys can be carried out in order to improve the provision of its services, especially customer service, and to investigate any problems that customers may encounter. The FantasticAroma to provide quality and equitable services aimed both to good and beneficial for consumers execution of service tasks, in pursuit of a legitimate interest of the company for the benefit of its customers, processes your personal data to provide timely information in order to submit proposals and offers for services and products tailored to your needs so that we can provide you with the best possible quality of services maximizing for you the cost-benefit ratio of your consumer spending.

b. FantasticAroma, in accordance with the legal framework, has a legal obligation to process your personal data and metadata that arise for reasons of invoicing and tax use and proof of the provision of ordered and provided services, as well as to transmit any kind of personal data to competent police, judicial, prosecutorial, administrative, tax and other competent authorities inside and outside the European Union, upon their valid request, possibly without your prior notice. FantasticAroma also has a legal obligation to carry out any necessary internal control of your personal data in accordance with its internal procedures, in cases of complaints, prevention and detection of fraud, to check the correctness of pricing, as well as to prevent high unusual use of services .

c. FantasticAroma, whether with your legal consent, or in the context of its specific legal interests, or in the context of the performance of the contract and in particular in cases where there is an active customer relationship, may, in order to develop, improve and promote its services processes your personal data for your always up-to-date information on the services you receive or for reasons of commercial research and / or marketing or finally for reasons of improving the quality of customer service.

8. Exercise your rights

Regarding the protection of your personal data, you have the opportunity, by submitting a relevant request to a FantasticAroma store, to exercise the following rights, such as:

  1. right of access, ie the right to be informed about your personal data kept in our files and to obtain copies,
  2. right of correction, ie the right to request the correction of inaccuracies and errors in your personal data kept in our records,
  3. right of deletion, ie the right to request the deletion or cessation of the use of your personal data kept in our files, subject to the more specific restrictions provided in the General Regulation,
  4. the right to restrict the processing of your personal data again, provided that the conditions laid down in the General Regulation are met,
  5. right to object to the processing of your personal data unless there are compelling and legitimate reasons for processing that outweigh your interests, rights and freedoms or to establish, exercise or uphold legal claims of FantasticAroma

To exercise the above rights in the protection of your personal data, you must go to a FantasticAroma store, necessarily with your police ID card or other legal public proof of identity. In exceptional cases and if you do not have access to a FantasticAroma store, you can:

  • or the application to be submitted by a person with your authorization (with the original signature from KEP / AT). In this case, in addition to the authorization, copies of both IDs, the authorizing officer and the authorized person must be attached,
  • or by registered letter, with the indication in the file “APPLICATION OF PERSONAL DATA-GDPR”, at the address:

62 Vasilissis Olgas, Thessaloniki, 54642

In this case, the letter-request must (i) bear the original signature of KEP / Police and (ii) be attached a copy-photocopy of the identity of the applicant.

FantasticAroma will respond to your request free of charge, without delay and in any case within one month of receipt of the request, except in exceptional cases, in which case the above deadline may be extended by two more months, if required, taking into account the complexity of the request and / and the total number of requests. FantasticAroma will inform you of any extension within one month of receiving the request, as well as the reasons for the delay. If it is not possible to satisfy your request, FantasticAroma will inform you without delay and no later than one month from the receipt of the request, for the relevant reasons and for the possibility to file a complaint to the APDPH, as well as for your right to appeal. before the competent judicial authorities.

If your request is found to be manifestly unfounded or excessive by FantasticAroma, it may charge a reasonable and proportionate fee, taking into account the administrative costs of satisfying it, or refuse to proceed with your request.

Finally, you also reserve the right to appeal to the Personal Data Protection Authority (APDPX) [L. Kifisias 1-3, PC 115 23, Athens, tel .: +30 2106475600, email: [email protected] ] if you consider that your rights regarding the protection of your personal data are violated.

For the resolution of any clarification or question on the part of FantasticAroma regarding the current legislation on personal data, you can contact or submit a question to our company as follows:

9. Cookies

Our website and other electronic platforms of our company operate with electronic cookies (cookies). For more information please visit our relevant websites regarding our use of electronic cookies